We are very

ES Web and Social Feb 2019 Web 1.jpg



All you need to know! Please read the following information carefully, so you can start planning your journey safely and seamlessly to and back from the stadium.


Please make sure you attend the concert date as indicated on your ticket, you will NOT be able to attend any other date than the one you purchased tickets to.




It is Illegal to re-sell tickets in South Africa.  The ONLY recognized official ticket vendor for Ed Sheeran in South Africa is Computicket.  If you have bought a ticket via a different source (Viagogo, Gumtree, Facebook, OLX, Stubhub etc), your tickets may be invalid and you will not gain entry to the show.  If you have paid over the face value price for your ticket, your ticket is not valid, and you will not gain entry to the show.


Collecting your ticket:


The following items need to be presented when collecting your tickets:

  • The booking confirmation
  • The credit card used to purchase your tickets/shown on the booking confirmation
  • A valid ID matching the customer name on the booking confirmation

There will be no ticket collections at the venue, please make sure you collect your tickets at any Computicket outlet before proceeding to the venue. Tickets are available for collection NOW.


Should you have any problems collecting your tickets, please contact Computicket customer care: 0861 915 8000


On-Site Ticket Check Points


We are conducting enhanced checks of tickets at the venue, so we encourage you arrive early.  


To gain admission to the venue you will need the following items:

  • The ticket(s).
  • The credit card used for purchase, or a photo or photocopy of it.
  • A valid photo ID matching the customer name on the booking confirmation. 
  • Authorisation Form (Should the Credit Card not be  brought to the venue) click here to download. Ticket Authorisation Letter.pdf

What to bring to the venue with the authorisation letter:

  • Event Tickets
  • Copy of Original Purchasers ID (Digital copies allowed)
  • ID of Authorised Ticket user
  • Original Authorisation Letter (No scanned copies or digital copies allowed for entry)



All tickets will be scanned and validated upon entry to the venue, and if you are found to be in possession of a counterfeit ticket, you will not be allowed in the venue, and you may be arrested and prosecuted. 



  • 4pm: Doors - Standing ticket holders (Front Zone Standing & General Standing)
  • 5pm: Doors - Seated Ticket Holders
  • 7.30pm: Passenger 
  • 8.45pm: Ed Sheeran

No camping will be allowed outside the venue.

No persons will be allowed to queue outside the venue until 10am on the day of the show.


If you fail to comply with this requirement and refuse to vacate the area after being instructed to do so by security and/or SAPS, we reserve the right to confiscate your ticket and escort you from the venue. In the case of an unaccompanied minor your parents / guardian will be contacted to collect you from the venue and if they fail to do so within a reasonable time, we will contact City social services.  


Please note: You risk missing the show without the option of a refund if you chose to ignore this very important safety & security requirement. 




This is large capacity event. Please anticipate delays and plan your journey getting to and from venue. Please ensure you adhere to the instructions provided by Law Enforcement and security. We strongly recommend that you make your way to the stadium early. 


Traffic and Road Closures


There will be full road closures from 10h00 by the JMPD to assist with traffic flow on Soweto Highway, Golden Highway, Nasrec Road and Booysens Reserve Road..


All FNB Stadium precinct roads will be closed from 06h00.


Getting There – Your Options:




Zeelo are offering EXCLUSIVE LUXURY Coach and Shuttle transfers from a number of convenient departure points around Johannesburg and Pretoria from just R200 return. Private luxury shuttles are also available upon request. Dedicated SAFE VIP drop off in secure, illuminated and fenced area with security and police presence. Travel in safety and comfort with Zeelo.


ZEELO Luxury Coach Service - SOLD OUT


The luxury transfers will be running from the following locations: Montecasino - Fourways, Melrose Arch - Melrose North, East Rand Mall - Boksburg, Clearwater Mall - Roodepoort, Mall of Africa - Midrand and Time Square Casino - Menlyn. Each departure point will have secure parking available.


In a nutshell, we offer a safe, direct, affordable, luxury coach service with a guaranteed seat.


Book you Luxury Coach Service HERE now.


ZEELO Private Transfers: - SOLD OUT


Travel to the Ed Sheeran concerts at FNB Stadium safely and securely on-board one of our private transfers, for you and any number of guests. Please email [email protected] to book your private shuttle today!


Park & Ride


MegaBus Park & Ride service will be active for this event and will have a dedicated route in and out, as well as secured parking within the NASREC transport hub and all routes are R150.



  • Carnival City (Main Entrance)
  • Emperors Palace (Hooters Entrance)
  • Menlyn Park Shopping Centre (Garsfontein Entrance)
  • Monte Casino (Outdoor Events Arena)
  • Ticketpro Dome (Parking G)

Book your Park & Ride service HERE




Gautrain will be supporting Big Concerts with a service to and from the Ed Sheeran Concert


A Gautrain Shuttle Service will be provided between Park Station and FNB Stadium. 
Drop off / collection at the stadium is at the NASREC Station Transport Hub, please refer to the map for the exact location.


The Gautrain Shuttle Service to the concert will commence from Park Station at around 14h00, the return service will commence from FNB Stadium at 22h30 based on passenger numbers.

The first train to depart Park station to Hatfield will leave at 23h30, the last coinciding with the last shuttle bus arriving at Park Station.
Stations will close 15 minutes after the last train, allowing passengers to exit the parking areas.


The Gautrain stations that will accommodate the late-night service include:

  • Hatfield Station 
  • Centurion Station
  • Sandton Station
  • Rosebank Station
  • Park Station 

Standard Gautrain rates and conditions apply. 
Estimated costs are shown in the table below, please ensure you top up your Gautrain cards prior to the concert to avoid queues at stations. 









Train Trip to Park (return)







Bus (return)
























There will be pre-paid parking available for Ed Sheeran, please note that you need to book your parking ticket BEFORE the event:

  • R560.00: Bus Parking. See location on map below (brown blocks).
  • R390.00: Mini Bus Parking. Mini bus parking is located in the General Parking area (orange blocks).
  • R560.00: Premium Parking. Closest proximity to venue, see premium parking location on map (gold block)
  • R280.00: Exclusive Parking. Located inside the Expo Centre, this parking area is closer than the General Parking areas (red blocks).
  • R150.00: General Parking. Furthest from the stadium, located in the orange blocks. 

Book your parking ticket HERE


Vehicles will not be permitted to park without a valid parking ticket.


All our parking areas and security staff are clearly marked and manned.


Do not fall prey to illegal car guards that inform you that parking areas are full, we have adequate parking for those that have purchased parking




Disabled Parking  & Seating information 


Contact Stadium Management South Africa on 011 247 5300 or email [email protected].


Note that security will be ensuring that all disabled parking ticket holders have the relevant paperwork to allow them access to the dedicated parking area. 


Unfortunately due to the stadium design, disabled patrons are only allowed within dedicated disabled areas. Note: There is no disabled platform on the field area.


Drop Off Location:


Will be located on the corner of Nasrec 5 & Commerce Street.



ES JHB Traffic map.jpg

Print or save this map before making your way to the stadium to orientate yourself.



Suite and Stadium Management Lounge ticket holders must enter via gate C. Suites will open at 18:15.




Standing tickets enter through Gate G & M. Please consult your ticket for your exact gate. Please follow Security instruction as you will need to obtain the relevant field standing armband to access the field prior to entering the stadium. All standing guests will receive a wristband and be allowed entry to the floor on that armband. Please plan your arrival time accordingly to account for this process.


Seated tickets enter through Gate C, H & K as displayed on your ticket. You do not need an armband to access your seat, ushers are on hand to help direct you to your seat. Please note: all turnstiles can accept all seated tickets except for gate M, if the turnstiles in front of you are busy, look left and right for alternative access points and please listen to Security.


Stadium Management Lounge tickets enter through Gate C and proceed to Turnstile 22 from where you enter via Foyer A.


General Rules


What happens if I leave? Can I come back?


No, if you leave the event, you won’t be able to come back in. Once you’re in, you’re in, so please make sure you bring everything you need with you.


If I arrive late, will I still be allowed inside?


Yes, Latecomers will be permitted entry via a designated turnstile. Please follow instructions from staff on arrival.


Where is the box office?


There is no Box Office located at the venue, there will only be ticket validation stations manned by Computicket. Please note that tickets CANNOT be collected onsite.


Can I still buy tickets?


If you are looking to purchase more tickets for the show, you should make your way to your closest Computicket outlet or via Computicket’s online website. There will be no ticket sales onsite.  


Is there an age restriction for the show?


Yes, to ensure the safety and wellbeing of everyone at the show, we have imposed age restrictions. Nobody under the age of 3 will be allowed inside the stadium. Anyone under the age of 14 must be accompanied by an adult aged 18+. Furthermore, nobody under the age of 12 or shorter than 1,2m is allowed on the field, even with an adult. We reserve the right to not allow entry and reserve the right to find alternative seating if available.  


Over 14s can attend without an adult. Those between 14-18 years of age who are not accompanied by a parent / guardian must have an emergency contact number for their parent / guardian saved under the name ICE on their mobile phones.


I’ve got Stadium Management Lounge tickets, what does it include and how do I get my parking tickets?

  • Buffet meal
  • Beverages available inside the facility to purchase
  • Own Ablutions facilities
  • Free parking tickets can be collected from the SMSA offices Soccer City, FNB Stadium, Gate B first floor upon presentation of Computicket tickets.
  • Free parking tickets are only issued on 4:1 ratio (1 parking ticket for every 4 tickets purchased)

SML parking collection ticket process:

  • Patrons can collect their parking tickets at FNB stadium in office hours 08:00 – 16:00 Mon – Fri. Four SML tickets are required to get one free parking pass.
  • When you arrive at Gate B, please ask for Mbali Zondi. To ensure a smooth handover of the parking tickets, please mail Mbali to confirm she is at the office ([email protected]).



Don't forget to bring with you on the day: your tickets, ID (if you have one), a fully charged mobile phone, cash (NO ATMs on site) or a debit/credit card, and appropriate clothes for all weather conditions.


Do make sure you stay hydrated and eat properly before and throughout the concert. Always put your safety & security first, even if it means you lose your position in the queue or on the field. Security, Medical and Disaster Risk staff will be positioned inside and outside the stadium to respond to any emergencies and reserve the right to extract you from any area for safety & security reasons.




Enhanced security checks are in place on arrival to FNB Stadium, we ask you to please support and cooperate fully so our team can efficiently carry out these measures to ensure your safety and make sure you are inside the stadium in time for the show.


We ask that you keep personal belongings to a minimum and only bring your essentials. Please do not bring large bags, as these will not be allowed into the stadium.




There will be multiple identifiable Info points equipped with maps located around the stadium for your convenience. Should you have a query on the day please make your way to these info points and our representatives will assist you with your queries. Consult the venue map above to see where these info points are located.


We have also introduced a WhatsApp number that you can contact us on. This will allow you to update us on any safety related issues at the event.

Please Note: this number will only active on event days. This number will be available on our website in due course.


Bribe Hot Line: If you experience any issues with security, please take note of the number on their armband. All issues must be reported to the provided WhatsApp number. The armband number is required to identify the security guard.




The venue call center can be reached on 011 247 5300. This number can be used for all incidents, queries and emergencies and will be in operations the day of the event as well as after the event.


For general queries, please reach out to security, event steward or the closest Information point and ask the representative to assist you.


I’ve lost something, what can I do?


A Lost & Found kiosk will be setup at the venue, please speak to our representatives at the information points to guide you to the location or consult the venue map. All lost property is kept at the stadium for 48 hours after which it is transferred to the Booysens Police Station.


Is there an easy meeting point inside the stadium?


Due to the size of the stadium, there is no designated meeting points. We would suggest you decide on a rendezvous point with your friends/family when you arrive at your block/area of the stadium or designated information point should you become separated.


What happens if someone in my party goes missing?


Should you need assistance in a case of someone missing, please contact a member of security, steward or information representative who will be happy to help.



  • Glass bottles or containers
  • Sharp objects , which could potentially be used as projectiles (excluding sunglasses, binoculars and prescription or reading glasses)
  • Illegal drugs of any kind
  • Skateboards, scooters, roller blades or bicycles
  • Knives, weapons of any nature or fireworks
  • Objects of any kind that could be used to distract, hinder or interfere with any performer including laser pointers and flashlights
  • Flags, banners or other objects that may obstruct the view of other patrons are permitted.
  • Whistles, horns, musical instruments, loud hailers, public address system
  • Professional cameras, tablets, video recorders and digital, electronic or other recording or broadcast devices
  • Items that you intend to distribute, hawk, sell, offer, expose for sale or display for marketing or promotional purposes
  • Animals apart from authorised guide/companion dogs
  • Dangerous goods of any kind and any other items by management to be dangerous or capable of causing a public nuisance
  • Umbrellas
  • Braais, camping chairs, cooler boxes or open fires
  • Chains (of any kind)
  • Selfie Sticks
  • Items deemed to be offensive

Amnesty bins will be placed at all entrances where prohibited items can be placed within these bins prior to entering the search points. The amnesty bins will be removed and confiscated by the SAPS.




This event will follow a strict bag policy.


All bags have to be 15 cm (D) x 20cm (W) x 30cm (H) or less in size. Only 1 bag per person will be permitted. All bags will be searched.


Any bags not permitted inside the Stadium will be confiscated by security should you not make arrangements to store them. Any items confiscated will be handed over to SAPS. Note that any items confiscated will not be returned to patrons. There will be NO storage provided by the venue and is solely your responsibility.




Official merchandise will be available around the stadium at the dedicated merchandise stalls. Consult the Information Points around the stadium for their locations. Note that cash and card payments are accepted at all merchandise points.




Food and beverages will be available for sale inside and outside the stadium. Please note: no food/beverages will be allowed into the venue.


If you intend on consuming alcohol at the event, you will need to bring your ID document.


Here are a few top-tips for having the best time at the show:

  • Make sure your phone is fully charged, you could even bring a portable battery pack.
  • Stay hydrated. All the dancing and singing can dehydrate you. Speak to a steward if you need some water.
  • Avoid ticket touts! 
  • Don't buy unofficial merchandise! Use only official merchandise outlets within the stadium.
  • Have a great time and make sure to share your pictures and videos online. Use the tour hashtags #Divideworldtour and #dividetourSA.



Please stay in touch with us on social media for any updates: @BigConcerts and Facebook: /bigconcerts. A direct WhatsApp number will be made available before the show day.