No, if you leave the event, you won’t be able to come back in. Once you’re in, you’re in, so please make sure you bring everything you need with you.

Gates close at 20H30, you will not be able to enter after this time. Please note, due to the nature of this event, all patrons need to be seated prior to the start of the show at 20H00. Please ensure you arrive early as there is often heavy traffic and long queues as you approach the venue.

Yes, there will be a limited range of garments and accessories all designed for real fans! The merchandise range will only be available to purchase at the venue.

No cash will be accepted. Debit or credit cards only. Visa and Mastercard are accepted. 

Yes, the MyCiTi shuttle service will be activated for this event. See more information under "Plan Your Journey".

There are limited dedicated disabled seats available for this venue (there is no raised platform or designated area on the field). A disabled ticket is required. If you are in a wheelchair and you have not purchased a disabled ticket, please contact Ticketmaster here and they will advise the available options (please note that accessibility tickets are limited).

If you arrive at the venue and you haven’t contacted Ticketmaster, we (Big Concerts, Ticketmaster, and the contractors) will do our best to accommodate and assist you on site, subject to our capacity to do so, and within the confines and layout of the venue facilities.

Yes, there will be a large variety of food trucks and food kiosks inside the venue. Please note: you are not permitted to bring food/beverages into the venue. Please bring your ID to the stadium should you plan on consuming alcohol. When buying beer, there is a limit of 4 dinks per person.

This is a cashless event. To purchase any food, beverages or merchandise you need to have a credit or debit card.

• Prime position viewing lounge ticket
• Access to a private non-complimentary bar & food items. Food and beverage items will be available to purchase in the Business Lounge.
• Private ablution facilities

A general business Lounge ticket does not include complimentary food, drinks, merchandise or parking. Food and beverages may not be brought into the Business Lounge from podium vendors. 

Platinum tickets are the best-seated tickets in the house, located on the field close to the stage. There is a dedicated platinum bar in the stadium basement near Gate C.

Enter the stadium via Gate C off Fritz Sonneberg Road (click here for map location)

Upon arrival at Gate C, each Platinum guest will receive a wristband and one complimentary drink.

A platinum ticket does not include additional beverages, food, merchandise or parking.

There will be ticket resolution stations at every gate, these stations will be manned by Ticketmaster. If you are inside the stadium and you need assistance, please proceed to foyer A.

No children under the age of 3 (three) are allowed to attend the event. A responsible adult must accompany children 16 years of age and under. Over 16s can attend without an adult. Those between 16-18 years of age who are not accompanied by a parent / guardian must have an emergency contact number for their parent / guardian saved under the name ICE on their mobile phones.

Enhanced security checks are in place on arrival to DHL Stadium, we ask you to please support and cooperate fully so our team can efficiently carry out these measures to ensure your safety and make sure you are inside the stadium in time for the show.

We ask that you keep personal belongings to a minimum and only bring your essentials. Please do not bring large bags, as these will not be allowed into the stadium.

If there is an emergency, please call the VOC on 021 7530593.
Please feel free to reach out to any security or event steward, they are there to assist you.

The Lost & Found hub will be located in Foyer F in the stadium. This area is only accessible to those with a valid ticket.

Please reach out to the customer care team here.

• Professional cameras (a detachable lens) or professional video recording devices. Due to artist stipulations, they are not permitted.
• Computers, laptops, selfie sticks or Ipads/tablets
• Glass bottles, cans, or containers or other heavy and/or sharp objects
• Any illegal drugs or paraphernalia or items deemed to be offensive
• Skateboards, scooters, rollerblades, helmets or bicycles
• Knives, weapons, chains of any nature or fireworks
• Laser pointers and flashlights
• Flags with poles, large flags or banners
• Whistle, horn, musical instrument, loud hailer, public address system, digital, electronic, or other recording or broadcast device
• Any item that you intend to distribute, hawk, sell, offer, expose for sale, or display for marketing or promotional purposes
• No animals apart from authorised guide/companion dogs
• No Umbrellas are allowed as they pose a safety risk and sightline issues, rather dress appropriately for the weather conditions. Please ensure you come prepared for all weather conditions. Umbrellas will unfortunately be confiscated at the entrances.
• Braais and camping chairs are not permitted.
• Firearms are strictly forbidden
• Any dangerous goods and any other items considered to be dangerous or capable of causing a public nuisance.
• Cooler boxes, camera bags, bags, briefcases and backpacks. In summary, all bags have to be 15 cm (D) x 20cm (W) x 30cm (H) or less in size - see the 'bag policy" below.

Amnesty bins will be placed at all entrances where prohibited items can be placed within these bins prior to entering the search points. The amnesty bins will be removed and confiscated by SAPS.
No camping will be allowed outside the venue.
No patrons will be allowed to queue outside the venue until 10 am on the day of the show.

If you fail to comply with this requirement and refuse to vacate the area after being instructed to by security and/or SAPS, we reserve the right to confiscate your ticket and escort you from the venue. In the case of an unaccompanied minor your parents / guardian will be contacted to collect you from the venue and if they fail to do so within a reasonable time, we will contact City Social Services. 

Is there a bag policy?

This event will follow a strict bag policy.

All bags have to be 15 cm (D) x 20cm (W) x 30cm (H) or less in size. Only 1 bag per person will be permitted. All bags will be searched.

Any bags not permitted inside the Stadium will be confiscated by security should you not be able to make arrangements to store them. Any items confiscated will be handed over to SAPS. Note that any items confiscated will not be returned to patrons. There will be NO storage provided by the venue and is solely your responsibility.   

Safety, Security and Disaster Risk staff will be positioned inside and outside the stadium to respond to any emergencies and reserve the right to extract you from any area for safety and security reasons.